> ## Documentation Index
> Fetch the complete documentation index at: https://docs.play2sell.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact and Support

> Get in touch with the SalesOS support team — support channels, hours, and how to report issues.

# Contact and Support

We are here to help you get the most out of SalesOS. Choose the support channel that best fits your needs.

## Support Channels

<CardGroup cols={2}>
  <Card title="Email Support" icon="envelope">
    **[support@play2sell.com](mailto:support@play2sell.com)**

    Available for all plans. Send detailed descriptions of your issue along with screenshots.

    Response time: within 24 business hours.
  </Card>

  <Card title="In-App Chat" icon="comments">
    Click the **Help** button in the bottom-right corner of SalesOS to start a chat with our support team.

    Available on Professional and Enterprise plans during business hours.
  </Card>

  <Card title="Priority Support" icon="star">
    Enterprise customers have access to priority support with a dedicated Customer Success Manager.

    Response time: within 4 business hours.
  </Card>

  <Card title="Documentation" icon="book">
    You are already here! Browse our documentation for guides, tutorials, and FAQs.

    Available 24/7 with no waiting.
  </Card>
</CardGroup>

## Business Hours

Our support team operates during:

* **Monday to Friday**: 9:00 AM to 6:00 PM (BRT, UTC-3)
* **Weekends and holidays**: Limited email support for critical issues

<Note>
  Enterprise customers with priority support have extended hours and emergency weekend coverage. Contact your Customer Success Manager for details.
</Note>

## How to Report an Issue

When contacting support, include as much of the following information as possible to help us resolve your issue quickly:

<Steps>
  <Step title="Describe the issue">
    Explain what you were trying to do, what happened, and what you expected to happen. Be as specific as possible.
  </Step>

  <Step title="Include error messages">
    Copy the exact error message text. If there is an error code or request ID, include that as well.
  </Step>

  <Step title="Add screenshots or recordings">
    A screenshot or short screen recording often tells us more than a description alone. Capture the full browser window including the URL bar.
  </Step>

  <Step title="Note your environment">
    Tell us which browser and version you are using, your operating system, and whether you are on desktop or mobile.
  </Step>

  <Step title="Provide reproduction steps">
    If the issue is reproducible, list the exact steps to trigger it. If it happens intermittently, note approximately when it occurred.
  </Step>
</Steps>

## Feature Requests

We actively collect and prioritize feature requests from our users. To submit a feature request:

1. Email **[feedback@play2sell.com](mailto:feedback@play2sell.com)** with the subject line "Feature Request: \[brief description]"
2. Describe the feature, the problem it solves, and how you would use it
3. Our product team reviews all requests and considers them for the roadmap

<Tip>
  Feature requests that clearly describe the business problem (not just the desired solution) help our team design the best possible implementation.
</Tip>

## Security Concerns

To report a security vulnerability:

* Email **[security@play2sell.com](mailto:security@play2sell.com)**
* Do not disclose the vulnerability publicly until we have addressed it
* Include detailed reproduction steps
* We will acknowledge receipt within 24 hours and keep you informed of the resolution

## Sales Inquiries

For questions about plans, pricing, or enterprise agreements:

* **Email**: [sales@play2sell.com](mailto:sales@play2sell.com)
* **Website**: [play2sell.com](https://play2sell.com)

## Useful Links

| Resource        | URL                                                  |
| --------------- | ---------------------------------------------------- |
| SalesOS App     | [app.play2sell.com](https://app.play2sell.com)       |
| Company Website | [play2sell.com](https://play2sell.com)               |
| Documentation   | You are here                                         |
| Status Page     | [status.play2sell.com](https://status.play2sell.com) |