> ## Documentation Index
> Fetch the complete documentation index at: https://docs.play2sell.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> Configure notification settings — control what alerts you receive, how, and when.

# Notifications

SalesOS sends notifications to keep you informed about important events — new leads, deal updates, chat messages, ranking changes, and more. You can customize what you receive and how.

## Notification Types

<AccordionGroup>
  <Accordion title="Sales Notifications">
    * A new lead is assigned to you
    * A deal is moved to a new stage
    * A deal you own is approaching its close date
    * A deal has been stale for too long
    * A deal value or owner changes
  </Accordion>

  <Accordion title="Gamification Notifications">
    * You earned a new badge
    * Your ranking position changed
    * A new challenge is available
    * Challenge progress milestones (50%, 75%, 100%)
    * Challenge results are announced
  </Accordion>

  <Accordion title="Communication Notifications">
    * New chat message in a channel you follow
    * Direct message received
    * You were mentioned in a message
    * Thread reply on a message you participated in
  </Accordion>

  <Accordion title="Task Notifications">
    * A task is assigned to you
    * A task is due today
    * A task is overdue
    * A task you created was completed
  </Accordion>

  <Accordion title="System Notifications">
    * Your profile was updated by an admin
    * New team member joined
    * Scheduled report is ready
    * System maintenance announcements
  </Accordion>
</AccordionGroup>

## Notification Channels

SalesOS delivers notifications through three channels:

| Channel     | Description                                           | Best For                                              |
| ----------- | ----------------------------------------------------- | ----------------------------------------------------- |
| **In-app**  | Bell icon badge and notification panel inside SalesOS | All notifications — your primary feed                 |
| **Desktop** | Browser push notifications                            | Urgent items when SalesOS is in a background tab      |
| **Email**   | Notification emails to your account email             | Important updates when you are away from the platform |

## Configuring Preferences

<Steps>
  <Step title="Open notification settings">
    Click your avatar in the bottom-left corner, then select **Notification Preferences**.
  </Step>

  <Step title="Choose per-category settings">
    For each notification type, toggle which channels should be active (in-app, desktop, email).
  </Step>

  <Step title="Set quiet hours">
    Define hours during which non-urgent notifications are held and delivered later (e.g., 10 PM to 7 AM).
  </Step>

  <Step title="Save">
    Click **Save Preferences** to apply your settings.
  </Step>
</Steps>

### Recommended Settings

<Tabs>
  <Tab title="Sales Reps">
    * **In-app**: Everything enabled
    * **Desktop**: New lead assignments, deal stage changes, task due dates
    * **Email**: Daily digest only
    * **Quiet hours**: 9 PM to 7 AM
  </Tab>

  <Tab title="Managers">
    * **In-app**: Everything enabled
    * **Desktop**: Deal closings, team ranking changes, challenge updates
    * **Email**: Daily digest + deal closings
    * **Quiet hours**: 10 PM to 6 AM
  </Tab>
</Tabs>

## Notification Center

Click the bell icon in the top-right corner to open the notification center. It shows:

* **Unread notifications** at the top, highlighted
* **Read notifications** below, in chronological order
* **Mark all as read** button to clear the badge count
* **Filter** by notification type

Each notification includes:

* An icon indicating the type
* A brief description of what happened
* Timestamp
* A link to the relevant item (deal, lead, chat, etc.)

<Tip>
  Click any notification to go directly to the related item. For example, clicking a "deal stage changed" notification opens that deal in the pipeline.
</Tip>

## Do Not Disturb

When you need to focus, enable Do Not Disturb mode:

* All desktop and sound notifications are paused
* In-app notifications still accumulate silently
* Email notifications are held until DND ends
* A DND indicator appears on your avatar so teammates know

## Email Digest

Instead of individual email notifications, you can opt for a digest:

* **Daily digest** — One email at the end of the day summarizing all activity
* **Weekly digest** — A summary email sent every Monday morning

This reduces inbox clutter while keeping you informed.

<Note>
  Even with digests enabled, certain critical notifications (like being assigned a high-priority lead) will still be sent immediately via email.
</Note>

## Next Steps

<CardGroup cols={2}>
  <Card title="Chat" icon="comments" href="/user-guide/communication/chat">
    Learn about chat notification controls
  </Card>

  <Card title="Getting Started" icon="rocket" href="/user-guide/getting-started">
    Review your overall profile settings
  </Card>
</CardGroup>