Contact and Support
We are here to help you get the most out of SalesOS. Choose the support channel that best fits your needs.Support Channels
Email Support
support@play2sell.comAvailable for all plans. Send detailed descriptions of your issue along with screenshots.Response time: within 24 business hours.
In-App Chat
Click the Help button in the bottom-right corner of SalesOS to start a chat with our support team.Available on Professional and Enterprise plans during business hours.
Priority Support
Enterprise customers have access to priority support with a dedicated Customer Success Manager.Response time: within 4 business hours.
Documentation
You are already here! Browse our documentation for guides, tutorials, and FAQs.Available 24/7 with no waiting.
Business Hours
Our support team operates during:- Monday to Friday: 9:00 AM to 6:00 PM (BRT, UTC-3)
- Weekends and holidays: Limited email support for critical issues
Enterprise customers with priority support have extended hours and emergency weekend coverage. Contact your Customer Success Manager for details.
How to Report an Issue
When contacting support, include as much of the following information as possible to help us resolve your issue quickly:Describe the issue
Explain what you were trying to do, what happened, and what you expected to happen. Be as specific as possible.
Include error messages
Copy the exact error message text. If there is an error code or request ID, include that as well.
Add screenshots or recordings
A screenshot or short screen recording often tells us more than a description alone. Capture the full browser window including the URL bar.
Note your environment
Tell us which browser and version you are using, your operating system, and whether you are on desktop or mobile.
Feature Requests
We actively collect and prioritize feature requests from our users. To submit a feature request:- Email feedback@play2sell.com with the subject line “Feature Request: [brief description]”
- Describe the feature, the problem it solves, and how you would use it
- Our product team reviews all requests and considers them for the roadmap
Security Concerns
To report a security vulnerability:- Email security@play2sell.com
- Do not disclose the vulnerability publicly until we have addressed it
- Include detailed reproduction steps
- We will acknowledge receipt within 24 hours and keep you informed of the resolution
Sales Inquiries
For questions about plans, pricing, or enterprise agreements:- Email: sales@play2sell.com
- Website: play2sell.com
Useful Links
| Resource | URL |
|---|---|
| SalesOS App | app.play2sell.com |
| Company Website | play2sell.com |
| Documentation | You are here |
| Status Page | status.play2sell.com |