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Login Issues

Having trouble logging in to SalesOS? Follow the troubleshooting steps below for common login problems.

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Dashboard: two-step verification is required

To access the Dashboard, you now need to set up an authenticator app. The first time you sign in to the Dashboard after this change, the Dashboard itself asks you to set it up. It takes about 1 minute, and you can’t enter the Dashboard without it.
What changed: after your password (or Google), signing in to the Dashboard (dashboard.play2sell.com) asks for a 6-digit code from an authenticator app on your phone. You may also know this as two-factor authentication, 2FA, MFA or “the Google Authenticator code”. Why: the Dashboard is where your company manages its team and approves payments. With the second step, someone who learns your password still can’t get into the Dashboard without your phone.
The agent app and app.play2sell.com work as before. Two-step verification applies only to the Dashboard. People who only receive payments (payees) don’t use the Dashboard and don’t need to set anything up.
Before you start: have your phone at hand, with an authenticator app installed and date and time set to automatic.

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First Dashboard sign-in: set up your authenticator app

You do this once, inside the Dashboard sign-in itself.
1

Install an authenticator app on your phone

Any app that generates 6-digit codes works: Google Authenticator, Microsoft Authenticator, 1Password and others.
2

Sign in to the Dashboard as usual

After your email and password (or Google), the Dashboard shows Secure your account with a QR code.
Dashboard 'Secure your account' screen with the QR code (blurred in this image) and the one-time code field
3

Scan the QR code with the app

In the authenticator app, tap add (usually a +) and point the camera at the QR code. If the camera can’t read it, tap Trouble scanning? to see a text code you can type into the app.
4

Enter the 6-digit code

The app shows a code that changes every 30 seconds. Type the current code into the Dashboard and tap Continue.
5

Save your recovery code

The Dashboard then shows a recovery code. It is shown only once: store it somewhere safe (a password manager is ideal). It’s how you get into the Dashboard if you lose or replace your phone.
The QR code is the key to your account. Don’t photograph it, screenshot it or share it with anyone, including support. Play2sell will never ask for your QR code or your 6-digit codes.

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Next Dashboard sign-ins

  • After your Dashboard password, enter the 6-digit code currently shown in the app.
  • If you tick remember this browser, the Dashboard won’t ask for the code in that browser for up to 30 days (or 7 days without signing in). Don’t tick it on a shared computer.
  • A new browser, private window or another computer asks for the code again. That’s expected.

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Dashboard two-step verification issues

  1. Use the code shown right now: it changes every 30 seconds. If it’s about to expire, wait for the next one.
  2. Make sure you’re reading the Play2sell entry in the app (if you have several).
  3. Set your phone’s clock to automatic date and time. Authenticator codes depend on the correct time; a clock a few minutes off produces rejected codes.
On the code screen, choose the option to use a recovery code and enter the code you saved during setup. After you’re in the Dashboard, set up the app on your new phone.If you no longer have the recovery code, contact support. We’ll verify your identity and enable a new setup. For your security, this isn’t done over chat without that verification.
Tap Trouble scanning?. A text code appears: in the authenticator app, choose enter a setup key (or similar) and type that code.
The Dashboard sign-in was interrupted before verification finished. Sign in to the Dashboard again and enter the code from the app. If you replaced your phone, use your recovery code. If the message keeps appearing, contact support and include the detail shown below the message.
Yes. Dashboard two-step verification applies to any sign-in method: email and password or Google.

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I Forgot My Password

1

Go to the login page

Navigate to app.play2sell.com.
2

Click Forgot Password

Click the Forgot password? link below the login form.
3

Enter your email

Type the email address associated with your SalesOS account.
4

Check your inbox

Look for an email from SalesOS with a password reset link. Check your spam/junk folder if you do not see it within a few minutes.
5

Set a new password

Click the link in the email and create a new password. The link expires after 1 hour.
If you do not receive the reset email after 5 minutes, verify that you are using the correct email address. If the problem persists, contact your administrator — they can trigger a password reset from the admin panel.

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Incorrect Password

If you receive an “Incorrect email or password” error:
  • Check for typos — Make sure Caps Lock is off and there are no extra spaces
  • Try your password in a text editor — Type it in a visible field first to confirm it is correct
  • Reset your password — Use the Forgot Password flow above if you are unsure of your current password
  • Check the email — Ensure you are using the email address that received the invitation

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Account Locked

After multiple failed login attempts, your account may be temporarily locked for security:
  • Wait 15 minutes — The lock expires automatically
  • Do not keep trying — Each failed attempt during lockout resets the timer
  • Contact your administrator — They can unlock your account immediately from the admin panel

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SSO / Single Sign-On Issues

If your company uses SSO and you are having trouble:
SSO is configured at the company level. If you do not see an SSO button on the login page, your company may not have SSO enabled. Contact your administrator.
This usually means your identity provider (IdP) session has expired. Try:
  1. Log in to your company’s IdP (Okta, Azure AD, Google Workspace, etc.) first
  2. Then try the SalesOS SSO login again
  3. If it still fails, clear your browser cookies and try once more
Your SalesOS account may not be linked to your SSO identity. Contact your administrator to verify that your email matches between SalesOS and the identity provider.

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Browser Issues

If the login page does not load or behaves unexpectedly:

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Clear Browser Cache

  1. Open your browser settings
  2. Navigate to Privacy or History
  3. Click Clear browsing data
  4. Select Cached images and files and Cookies
  5. Clear for “All time”
  6. Reload app.play2sell.com

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Try an Incognito/Private Window

Open an incognito window and try logging in. If it works, a browser extension or cached data is likely causing the issue.

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Check Browser Compatibility

SalesOS requires a modern browser. Ensure you are using:
  • Chrome 90 or newer
  • Firefox 90 or newer
  • Safari 15 or newer
  • Edge 90 or newer

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Disable Browser Extensions

Ad blockers, privacy extensions, or VPN extensions can sometimes interfere with the login process. Try disabling them temporarily. If your invitation link has expired (after 7 days):
  1. Contact your company administrator
  2. Ask them to Resend the invitation from Admin > Users
  3. Check your email for the new invitation link
  4. Click the link and complete your account setup
Do not ask a colleague to share their invitation link with you. Each invitation is unique and tied to a specific email address.

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Still Having Issues?

If none of the above solutions resolve your problem:
  1. Note the exact error message you see
  2. Take a screenshot if possible
  3. Note which browser and version you are using
  4. Contact SalesOS support with these details